Privacy Policy

Understanding This Document

This Privacy Notice (“Notice”) applies to everyone who interacts with us through our websites (the “Site”) and other platforms. This includes visitors, users, community members, business partners, investors, suppliers, and customers. By using our Site or creating an account, you become an authorized user (“user,” “you,” or “your”) and agree to use our Site according to our Terms of Sale. This Notice explains what information we collect about you (“Personal Data” or “Personal Information”), how we use it, the measures we take to protect it, and your rights regarding your data.

  1. Our Commitment

We are committed to protecting your privacy and confidentiality. We follow best practices to safeguard your Personal Information and ensure you can access and control it at any time. If our data usage practices change, we will update this Notice and inform you via email or our website.

  1. Who We Are

PAGRANI (referred to as “we,” “us,” or “our”) is a company operating under Hong Kong law. For any questions about your Personal Information or to exercise your rights, contact us at hello@pagrani.com

  1. Information We Collect

We collect various types of Personal Data based on your interactions with us:

  • Contact Information: Includes your full name, date of birth, address, phone number, and email address. For customers, we also collect bank details for transactions.
  • Business Contact Information: Includes contact details of your company’s personnel for managing business relationships.
  • Financial Data: Includes bank account details for transactions and reimbursements.
  • Profiling Information: Behavioral data from cookies and tracking technologies to improve user experience and tailor content.
  • Media Content: Images and media you provide through your account, ensuring it does not infringe on third-party rights.
  • Instant Messaging Data: Communications through instant messaging features on our Site.
  1. When We Collect Your Data

We collect Personal Data directly from you when you:

  • Create an account or make a purchase.
  • Contact us for support or warranty issues.
  • Interact with us via email, social media, or phone.

We also collect data automatically through your device and browser when you use our Site.

  1. Purpose of Using Your Information

We use your Personal Information to:

  • Manage user accounts and customer relationships.
  • Process transactions and fulfill contracts.
  • Improve customer service and site functionality.
  • Conduct marketing and advertising campaigns.
  1. Legal Bases for Processing Your Data

Our use of your data is based on:

  • Contractual Necessity: To manage accounts and fulfill contracts.
  • Legitimate Interests: For improving services and marketing.
  • Consent: For certain uses, such as newsletters or third-party data sharing.
  • Legal Obligations: For compliance with applicable laws.
  1. Data Minimization

We take steps to minimize and anonymize data where possible, ensuring that only the necessary Personal Information is used and shared.

  1. Sharing Your Information

We may share your Personal Data with:

  • Authorized employees, suppliers, and consultants.
  • Approved third parties, such as IT service providers.
  • Cross-border transfers with appropriate safeguards, including Standard Contractual Clauses for data protection.

We ensure that any third parties handling your data comply with our privacy standards and data protection laws.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to automatically collect information about your device. Generally, we do not collect Personal Data, but if we do, it may include the types of Personal Information outlined below.

  • What Are Cookies and Tracking Technologies? Cookies are small text files placed on your device when you visit a site. They help identify your device. “First-party cookies” are set by the site owner, while “third-party cookies” are set by others and may track your device across multiple sites.
  • Types of Cookies We Use:
    • Strictly Necessary Cookies: Essential for the operation and security of our Site, such as authentication or accessing restricted areas.
    • Performance Cookies: Help improve our Site by remembering your preferences and choices, and enhancing user experience.
    • Social Media Cookies: Enable sharing content and connecting with accounts on social media. These platforms may collect data based on their own terms of service.
    • Analytics Cookies: Allow us to understand how our Site is used, gather statistics, and improve user experience.
    • Other Tracking Technologies: Include web beacons, tracking pixels, and similar technologies to track email interactions, user behavior, and improve communication. This may involve collecting location data, IP addresses, and device information.
  • Purpose of Cookies:
    • Efficiency: Improve your experience by remembering preferences and settings.
    • Site Usage Analysis: Collect data on site visits to enhance functionality.
    • Social Media Integration: Facilitate sharing and interaction on social media platforms.
    • Profiling and Advertising: Understand audience preferences and conduct marketing campaigns.
  • Managing Cookies: You can manage or reject cookies through your web browser settings. Please note that rejecting cookies may affect your user experience and limit access to certain features.
  1. Unsubscribing from Newsletters

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the email. For more information, contact us at hello@pagrani.com .

  1. Protecting Your Information

We use technical and organizational measures to safeguard your Personal Information, including encryption and access controls. Our service providers are also required to adhere to strict data protection standards.

  1. Data Storage

Our operations are based in Hong Kong, and we use third-party providers to securely handle and store data. Data is protected using high-standard encryption practices, and we ensure that our providers comply with stringent data protection requirements.

  1. Data Retention

We retain Personal Information as long as necessary to provide services and meet legal obligations. Data is securely stored or anonymized when no longer needed. Customer information is retained for no longer than 13 months unless you opt to continue receiving updates.


  1. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your Personal Information. You can also object to certain processing activities or request data portability. For California residents, we do not sell Personal Information or share it for commercial benefit. European individuals may contact relevant data protection authorities for concerns.

  1. Additional Privacy Information
  • Automated Decision-Making: We do not use automated decision-making or profiling without human validation.
  • External Links: We are not responsible for the privacy practices of other sites linked from our Site.
  • Children’s Privacy: Our Site is not intended for children under 18. We do not knowingly collect information from minors without parental consent.
  • Data Security Breach Notification: In the event of a data breach, we will notify affected users as required by law and take steps to mitigate any potential harm.
  1. Changes to This Privacy Notice

We may update this Notice periodically. Significant changes will be posted on our website, and we will notify you when required.

  1. Contact Us

For any questions about data protection, please contact us at: hello@pagrani.com