By placing a pre-order, you agree to the following:
Pre-Ordering
When you pre-order a watch, you’re reserving and paying for a specific model to be shipped at a future date. This gives you priority access to the watch at a significant discount.
Product Changes
Your payment secures your place in the production cycle. PAGRANI reserves the right to make minor adjustments to the product due to manufacturing processes. The images shown are of a pre-production prototype; the final watches may have slight variations. Significant changes will be communicated to you promptly.
Delivery Times
Expected delivery times are provided on the pre-order page. Since the watches are yet to be produced and the process requires special attention, PAGRANI reserves the right to adjust delivery times. We will inform you via email if there are significant delays.
Order Cancellation
You may cancel your order and receive a full refund within seven days of purchase. After this period, your production spot is secured, and cancellations will not be accepted.
Returns
Due to the substantial discount offered on pre-orders, returns are not accepted unless the product has manufacturing defective or significantly different from the description.
Production Cycle
Your pre-order helps fund the production cycle, including the watches you’ve ordered. If we do not collect enough orders to begin production, we will refund your full pre-order amount.
Start of Production
As production is funded on a pre-sale basis, we need time to secure enough orders. We will notify you as soon as the production process begins and provide more precise delivery times.
To ensure you receive all important updates, please add hello@pagrani.com to your contact list.
Shipping
We ship via DHL Express, FedEx, UPS, Aramex, or other available carriers, with tracking and insurance, depending on your region. Delivery does not include VAT or customs fees for your country, which are the customer’s responsibility.
Customer Support
You can always reach us at hello@pagrani.com with any questions. We are committed to providing the best service and are ready to assist with any concerns. These terms are designed to inform you about the pre-order process and emphasize our dedication to quality and customer satisfaction. We deeply appreciate our pre-order buyers for sharing our passion for horology—thank you for embarking on this exciting journey with us!
Limited Availability and Liability
Pre-orders are available in limited quantities. If, for any reason, we are unable to fulfill your order, we will promptly notify you and issue a full refund. This refund releases us from any further obligations or liabilities regarding the unfulfilled order. Our commitment is to keep you informed and ensure transparency throughout the pre-order process.
Amendments to Terms
We reserve the right to amend these pre-order terms.