General Wrist Size & Fitting is about 150mm~205mm 5.9~8 inches

Sold Out
Out of stock watches will likely be restocked. Click NOTIFY ME on the product page to receive an email when available.
In the case of limited edition watches sell out, they’re gone for good. No notification sign-up means no restock.

Product Reviews
We cherish your input, ensure all feedback is published, and make it a point to address any questions or concerns directly.

Payment Options
We accept major credit cards (Visa, MasterCard, Discover, American Express and Diners Club), PayPal, Amazon Pay, Google Pay and Apple Pay, more options will show on check out.
Orders paid with PayPal Express Checkout will ship to the address linked to your PayPal account unless updated during checkout. PayPal may not be supported in all regions. Visit PayPal’s country list for more information.

Currency Exchange
Our prices are in US Dollars, if you are seeing prices in your local currency they are based on live exchange rates, which may differ from those charged by your credit card or payment provider, possibly affecting the final amount.

Website Security
Absolutely! Our website uses industry-standard security protocols to protect your privacy and information. Your data is securely transmitted with Secure Socket Layer (SSL) technology and encrypted with advanced safeguards.

Order Changes
Orders are processed swiftly, and we are here to accommodate you. We can usually make changes or cancellations up until the courier has picked up the package. For urgent requests, please contact us at hello@pagrani.com with your order number in the subject line.

Free Shipping & Delivery Times
We ship from Hong Kong, and most in-stock orders (excluding pre-orders) placed before 2 pm HKT are shipped within 1 business day. We offer free shipping worldwide at our discretion via DHL, UPS, FedEx, or Aramex, with international delivery in 2-5 business days.
Customs delays at your destination may occasionally occur, affecting processing times. While we will assist with customs issues to the extent possible, we cannot be held responsible for delays caused by customs.
Shipping is free; however, customs duties, taxes, or VAT are the buyer's responsibility."

Order Status
We send email updates about your order status, such as shipping notifications and tracking details. You can also check your order’s current status by clicking on the order number in your confirmation email. For further assistance, email us at hello@pagrani.com

Promotions & Discounts
We offer our products at consistently affordable prices and generally don’t run discounts or sales. Our focus is on providing exceptional value through high-quality products without relying on promotions. Thanks to our direct-to-consumer model, we believe you get the best value available.

Pricing & Affordability
By selling directly to you and bypassing retailers, we offer ‘wholesale’ prices for top-quality products. This approach ensures you get excellent products at competitive prices.

Exchanges & Return Policy
Yes! PAGRANI watches can be returned or exchanged within 7 days of receipt if they are undamaged, unworn, unmodified, and have all original protection tags and stickers attached. The return must include the original PAGRANI gift box, delivery packaging, and all accessories, along with the original purchase documentation from our website. Use FedEx, UPS, or DHL for returns or exchanges; USPS or local postal services are not acceptable. Return shipping costs are your responsibility, and our shipping fees are non-refundable and will be deducted from the refund amount. We cannot accept returns if the product shows signs of wear, use, or alteration.

Initiate a Return, Refund or Exchange
To initiate a return or exchange.Once your return is received and inspected, you’ll get an email notifying you of the receipt. We will also let you know whether your refund request has been approved or denied. If approved, the refund will be processed, and the credit will be applied to your original payment method within a specified time frame. For any questions, email us at hello@pagrani.com

Warranty Coverage
If your watch develops a mechanical fault within 1 year of receipt, we will be happy to service it free of charge. Only the watch movement, hands, and dial are the covered components during the warranty period. Repairs for other parts may be possible, with a specific fee to be determined by the repair team. If the parts are defective in terms of the material used or craftsmanship, we will determine whether the mentioned parts will be repaired or replaced.

Out-of-Warranty Issues
Our 1-Year International Warranty does not cover the following issues:
• Over-winding hand-wound mechanical watches
• Adjustments made to the date wheel
• Magnetization of the watch movement
• Accidental damage
• Cosmetic damage (scratches, dents, corrosion, or color changes) that does not affect functionality
• Failure to follow the owner’s manual instructions
• Water damage due to improper maintenance of water resistance
• Straps and bracelets
• Intentional or unintentional damage or neglect

Battery Replacement Policy
We do not replace quartz batteries; however, they are generally expected to last about two years.
Bracelet Resizing and Warranty – No
Share your product improvement ideas with us.
We're keen to hear your product suggestions. Feel free to email us anytime.at hello@pagrani.com