PAGRANI Return, Refund, or Exchange Request
Thank you for shopping with PAGRANI. We are committed to ensuring your satisfaction with our products. If you need to initiate a return, refund, or exchange, please follow the steps below:
Order Information:
- Order Number:
- Date of Purchase:
Reason for Return/Refund/Exchange: Please select the reason(s) that apply:
- Received wrong item
- Item damaged/defective upon arrival
- Unsatisfied with product quality
- Ordered by mistake
- Other: [Please specify]
Action Requested: Please select the action you would like to take:
- Return for a refund
- Exchange for a different item (Please specify the item: [Item Name])
- Replacement for a damaged/defective item
Additional Comments: Please provide any additional information that might help us process your request efficiently.
Return/Exchange Instructions:
- Prepare the Item: Please ensure the item is unused, in its original packaging, including any accessories, manuals, and free gifts and
- Return Note: Must be completed to us, once we email you approval only then you can courier the watch back. .
- Shipping: Send the package to the following address:
- Lotus1 Limited
- Room 301, Kam On Building, 176A Queens Road, Central, Hong Kong
- Tel: +85263737776
- Processing Time: Once we receive the item, we will inspect it and notify you of the approval or rejection of your return/exchange within 5 business days.
Refunds:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days after approving the return.
Exchanges/Replacements:
- If you requested an exchange or replacement, we will ship the new item once the returned item is received and inspected.
Thank you for your understanding and cooperation. If you have any questions, please feel free to contact our customer service team at hello@pagrani.com